Reference

Read Before You Open Your Account

These terms set out what you agree to when you use playfy — your account, your deposits through JazzCash, Easypaisa or Raast, your withdrawals, and how we handle disputes.

Account eligibility rulesJazzCash, Easypaisa, Raast deposit termsWithdrawal conditionsAccount suspension policyGoverning dispute process
playfy Read Before You Open Your Account
HOW WE APPLY THESE TERMS

Policy Practices You Can Check

We apply these terms consistently across all accounts. Below are the four areas we get the most questions about — account security, data handling, payment records, and how to request a review of any decision made under these terms.

Account Security

Your password and OTP are yours alone. We will never ask for your PIN or wallet credentials. If you suspect unauthorised access, freeze your account immediately through settings.

Data Retention

We keep your transaction records — including JazzCash, Easypaisa and Raast history — for as long as your account is active and for the period required after closure under applicable law.

Cookie and Session Policy

We use session cookies to keep you logged in across your mobile browser and desktop. Clearing cookies logs you out; you will need your OTP to re-enter your account.

Decision Review Requests

If your account was restricted or a withdrawal was held, you can request a formal review by emailing support with your account ID and the date of the action taken.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or if you believe an action taken on your account was applied incorrectly, contact our support team directly. We handle account-specific queries — including wallet credits, withdrawal holds, and account restrictions — through the channels below. Have your account ID and the relevant transaction reference ready before you reach out.

Team online

Live Chat

Open the chat window inside your account dashboard. This is the quickest path for disputes about a JazzCash or Easypaisa deposit that did not credit.

Email Support

Write to us for formal term-related queries or to request a written record of any account decision. Include your account ID in the subject line.

Account Help Centre

The Help Centre inside your account covers withdrawal holds, identity verification steps, and how Raast payment confirmations are matched to your wallet.

Common Questions About These Terms

These are the questions we hear most from Pakistan accounts about how our terms work in practice — covering deposits, withdrawals, account restrictions and how to raise a dispute.

No. Each person may hold one account only. If a duplicate is found, both accounts may be suspended and balances held pending a review under our account policy.

Contact support via live chat with your JazzCash transaction reference. We match it against our payment records and credit the wallet once the transfer is confirmed on our end.

Withdrawals via Raast are released only after identity verification is approved. Log into your account, check the verification section, and upload any outstanding documents to clear the hold.

Yes. We may update these terms at any time. The current version is always on this page. Continuing to use your account after an update counts as acceptance of the revised terms.

Email our support team with your account ID, the date of the decision, and what you believe was applied incorrectly. We will respond with a written explanation within a reasonable period.

Payment data is processed only to complete your transaction and meet legal obligations. We do not sell or share your wallet details with unrelated third parties outside of what applicable law requires.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.