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How playfy Handles Your Personal Information

Your account data, payment details and device activity are handled with care at playfy. This policy explains what we collect, why we collect it, and how you can request changes or deletions — whether your account is linked to JazzCash, Easypaisa or Raast.

Account data protectionJazzCash & Easypaisa privacyRaast payment confidentialityYour right to request deletionPakistan-region data handling
playfy How playfy Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply security controls at every layer of your account — from login to withdrawal. Here is what that looks like in practice, and what you can do on your side to keep your account safe.

Encrypted Account Storage

Your account credentials are stored using encryption. When you log in via mobile OTP — the standard path for JazzCash and Easypaisa-linked accounts — the token is single-use and expires within minutes.

Cookie and Tracking Policy

We use session cookies to keep you logged in across browser tabs and to remember your preferred deposit method. Analytics cookies help us see which pages load slowly on mobile. You can clear these from your browser settings at any time.

Data Retention Periods

Active account data is held while your account remains open. If you request account closure, transaction records are retained only as long as required by applicable financial record-keeping obligations, then deleted on schedule.

Third-Party Data Sharing

We share data only with partners directly involved in running your account — payment processors, identity checks, fraud tools. None of those partners are permitted to use your data for their own marketing purposes.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you want to access, correct or remove the personal data we hold on your account, reach out through any of the channels below. Our team handles privacy requests separately from general account support, so flag your message as a data or privacy query to speed up the process.

Team online

Email Privacy Request

Send your data access or deletion request to our privacy address. Include your registered mobile number and the payment method on file — JazzCash, Easypaisa or Raast — so we can locate your account.

Live Chat on Site

Open the live chat widget from any page while logged into your account. Tell the agent it is a privacy matter and they will route it to the correct team rather than general account support.

In-Account Support Form

Log in, go to account settings, and use the support form to submit a written privacy request. This creates a reference number you can follow up with if you need a status update later.

Frequently Asked Privacy Questions

These are the questions our Pakistan account holders ask most often about how their data is used, stored and removed. If your question is not here, contact support and mark it as a privacy query.

We collect your mobile number, email address, and the payment identifier for whichever method you connect — JazzCash, Easypaisa or Raast. Device type and login session data are also logged for security purposes.

Only the reference needed to process or verify your transaction is stored. Full wallet credentials are not retained after a transaction completes. Raast transfer references follow the same rule.

Submit a request via live chat or the in-account support form, marking it clearly as a data access request. Include your registered mobile number so we can locate your records quickly.

Yes. Send a deletion request through any support channel. We will remove personal data that is not subject to mandatory financial retention rules, and confirm the deletion in writing once it is done.

No. We do not sell or share your data with advertisers. The only third parties who access your data are payment processors and identity verification services directly involved in running your account.

Active account data is held while your account is open. After closure, records are kept only as long as applicable financial obligations require, then permanently deleted according to our scheduled data-removal process.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.